Effective Date: May 1, 2025
At HomeHeatHelpline.org, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
You may choose to provide personal information such as:
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Name
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Email address
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Phone number
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Zip code or location
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Household or income details (only if voluntarily submitted for assistance)
b. Non-Personal Information
We may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited and time spent on the site
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Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
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Provide you with support and advice related to home energy use
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Respond to inquiries and requests
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Improve our website and services
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Send important updates or information (only with your consent)
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Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information:
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With trusted partners or service providers who help operate our website or services
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If required by law or to protect legal rights
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With your consent
4. Cookies and Tracking Technologies
HomeHeatHelpline.org uses cookies to:
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Improve website functionality
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Understand how visitors use our site
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Remember your preferences for future visits
You can adjust your browser settings to disable cookies at any time.
5. Data Security
We use appropriate security measures to protect your personal information. However, no method of transmission or storage is 100% secure. We encourage you to take precautions to protect your personal information online.
6. Links to Other Websites
Our site may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their policies separately.
7. Your Choices and Rights
You may:
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Request access to or correction of your personal data
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Ask us to delete your information
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Opt out of communications at any time
To do so, contact us at: hello@homeheathelpline.org
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13 without parental consent.
9. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we’ll revise the “Effective Date” at the top of this page. We encourage you to review the policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@homeheathelpline.org